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How do I activate the treatment?
Remove treatment from its pouch and bring it in the shower. Use the water and steam to activate the treatment while rubbing it between your fingers and/or hands. A small lather will begin to form which indicates that the treatment is ready for use. For a complete guide and step-by-step tutorial, visit our How It Works page.
How do I use the treatment?
Once the treatment is activated, very gently touch it to your face and begin moving around your skin in slow, circular motions. Add lots of water as you go. If you have sensitive skin or active acne, do not touch the treatment to affected areas. Instead, use the lather created, place the treatment on a clean surface, and massage the solution into your face with just your hands. For a step-by-step video tutorial, visit our How It Works page.
Does the water temperature matter?
It's best to not use water that's too hot, lukewarm is recommended. Although water temperature doesn't have an impact on the treatment, using hot water to wash your face can be drying and irritating.
Do I have to use the treatment in the shower?
No, treatments don't have to be used in the shower. In-shower offers the best experience because water and steam create an optimal environment to both activating the treatment and priming your skin to receive it. However, as long as you have access to water the treatment can be used.
Can I use something other than water to activate?
No, only water is recommended to activate the treatment.
Can I save part of the treatment for later use?
Each treatment is intended for one-time use. Saving the treatment can cause bacteria to accumulate and be harmful to your skin.
How often should I do a treatment?
The recommended use for each treatment is once per week.
Should I use in the morning or at night?
Treatments can be used morning or night. Always be sure to follow up with nourishing products that will hydrate your skin like serums, moisturizers or masks. And during the day use SPF.
What are the ingredients?
SISH Beauty's all natural formula uses finely ground bamboo shoot as an exfoliant, blended with peppermint and lavender essential oils. Visit our "SHOP" page for a full list of ingredients.
Any artificial fragrances?
No. Our formula is artificial fragrance free. The scent comes from essential oils used, and smells like a blend of lavender and peppermint.
Where are SISH Beauty treatments made?
USA.
Are the treatments edible?
No, our formula is strictly intended for topical use only.
Are SISH Beauty treatments cruelty free and vegan? What about gluten free?
Yes to all of the above--SISH Beauty treatments are cruelty free, gluten free and vegan.
Pregnancy safe?
Yes. SISH Beauty treatments are pregnancy safe and completely safe to use during both prenatal and postnatal phases.
Safe for all skin types?
Yes. SISH Beauty's formula is dermatologist approved and has been lab-tested on humans for irritation and allergic reactions. That said, doing a patch test to ensure there are no adverse reactions is an extra precaution if you have particularly sensitive skin.
Some of the treatments arrived broken. Can you help me?
We’re sorry to hear your order was not handled with care in transit! Due to the delicate nature of our product, a few broken treatments may sometimes occur. Please email our customer service team at customercare@sishbeauty.com and attach a photo. We will address it personally and find a solution.
Does SISH Beauty ship internationally?
Yes, however, shipping is only free with domestic U.S. orders.
Do you accept returns?
Yes, please send us an email to customercare@sishbeauty.com and we will send you a return label.
I can’t find my question in your FAQs!
We're here to help! Please send an email to customercare@sishbeauty.com and someone will be in contact shortly to address your question.